Welcome to Solia. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you create an account, we collect your display name and profile photo (if you choose to upload one).
- Chat Messages: We process your chat messages with AI-powered characters to provide our service.
- Feedback: When you submit feedback, we collect the content of your message.
1.2 Automatically Collected Information
- Device Information: We may collect information about your device, including device type, operating system, and unique device identifiers.
- Usage Data: We collect information about how you interact with our app, such as features used and time spent in the app.
- Camera and Microphone: We access your camera and microphone only when you initiate video calls, and only with your explicit permission.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your coin balance
- Generate AI-powered chat responses tailored to your conversations
- Enable video calling features between users and content creators
- Respond to your feedback and support requests
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: We may share information when you give us explicit permission.
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as AI processing and payment processing.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely on your device and our servers.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You can access and update your profile information within the app settings.
- Delete Account: You can delete your account at any time through the app settings. This will remove all your personal data from our systems.
- Camera and Microphone Permissions: You can manage camera and microphone permissions through your device settings.
- Photo Library Access: You can control photo library access through your device settings.
6. Children's Privacy
Solia is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@solia.com.
7. Third-Party Services
Our app uses the following third-party services:
- AI Service Provider: We use third-party AI services to generate chat responses. Your messages are processed by these services to provide the chat functionality.
- Payment Processing: In-app purchases are processed through Apple's App Store. We do not store your payment information.
These third-party services have their own privacy policies. We encourage you to review them.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Solia, you consent to the transfer of your information to these countries.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@solia.com
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